Products and prices

The Club offers two seasonal wine packs and one annual Complete Pack. Each Summer Pack or Christmas Pack costs €90 per year and includes VAT and 6 bottles of 75 cl. The Complete Pack costs €170 per year, includes VAT and 12 bottles of 75 cl, with two estimated shipments: one in early June and another in late November. Before confirming an order, the applicable total amount, frequency and shipping terms are clearly explained.

Subscription, shipments and renewal

The subscription is recurring and remains active until the subscriber cancels it. Summer and Christmas include one shipment per year: Summer in early June and Christmas in late November. The Complete Pack includes two shipments per year, one in each campaign. For seasonal packs, the payment method is saved at sign-up and the first charge is scheduled approximately ten days before the relevant campaign. If you join after the charge date, you move to the next campaign. Cancellation is managed through the Stripe Customer Portal and prevents future charges and shipments, but does not cancel packs whose preparation or dispatch has already been confirmed.

Payment

The Complete Pack is charged in full when sign-up is completed. For Summer and Christmas, there is no immediate charge: Stripe stores the authorised payment method and makes the first charge on the scheduled campaign date. Payment is processed securely through Stripe using the methods available in Checkout, including cards and compatible wallets such as Apple Pay and Google Pay. The Club does not store complete card or bank-account details.

Shipping, delivery times and failed deliveries

Packs are shipped only within mainland Spain; the service does not include the Balearic or Canary Islands, Ceuta or Melilla. Shipping is included in the price and handled by MRW. The Club’s estimated delivery time is 48–72 hours from confirmation that the pack has been dispatched. This is an indicative period and may be delayed by third-party causes, without automatic compensation.

Preparation and dispatch are estimated for early June for the Summer Pack, late November for the Christmas Pack and both campaigns for the Complete Pack. Deliveries normally take place Monday to Friday and MRW may adjust the delivery time window according to its operating procedures. The buyer must provide a complete, accurate and reachable address and a valid phone number.

If the delay exceeds ten business days beyond the communicated estimated date, the buyer may cancel the affected shipment and request the corresponding refund, unless the delay is because MRW could not locate the buyer due to incorrect or incomplete details. If the recipient is absent, MRW may make a second attempt or indicate a pickup point; if a second carriage is required because of absence or incorrect details attributable to the buyer, its cost may be charged.

Seasonal packs are prepared only once the campaign payment is confirmed. Stripe may retry a failed payment. If payment is recovered after the campaign operational cut-off, the amount is assigned to the next campaign and the subscriber is informed; no shipment is prepared without confirmed payment.

Transport damage and warranty

Transport is insured for 100% of the value of the goods. Visible damage to the packaging or bottles must be noted on the delivery note and reported to abadiadacova@adegasmoure.com within 24 hours of receipt. The bottles, packaging and photographs or other evidence of the incident must be kept until it is resolved.

Manufacturing defects or incorrect shipments must be reported to abadiadacova@adegasmoure.com within seven business days of receipt. Adegas Moure may replace the defective product or prepare the correct shipment as soon as possible and will bear transport costs where the product is defective or the error is attributable to the Club. The warranty does not cover damage caused by incorrect use, storage or handling.

Returns and refunds

Ordinary returns apply separately to each pack or shipment received. They may be requested within fifteen business days of receipt by writing to abadiadacova@adegasmoure.com. The pack must be returned in perfect condition, without damage caused by use or storage, with its original packaging where possible and proof of the order or delivery. For ordinary returns, the buyer pays the return transport costs.

Defective, transport-damaged or incorrectly shipped products will be handled as incidents rather than ordinary returns when reported within the stated deadlines. In those cases, Adegas Moure will bear transport costs. These terms do not publish or apply packaging services or additional charges that the company has not expressly confirmed.

Where a refund is due, it will be processed manually to the original payment method used in Stripe. For gifts, the refund will be made to the buyer’s card or payment method. Cancelling a subscription in the Stripe Customer Portal is not by itself a return request and does not refund a pack already received.

Cancellation and withdrawal

The subscriber can cancel future renewals through the Stripe Customer Portal without contacting the Club. This only prevents new charges and later shipments and does not cancel orders already confirmed. A return or refund for a received pack must be requested separately under the preceding section.

Withdrawal rights and any applicable exceptions will be governed by the applicable Spanish and European consumer regulations. Return, incident, complaint, privacy and data-protection rights requests should be sent to abadiadacova@adegasmoure.com.

Sale of alcohol to adults

Packs are sold and delivered exclusively to people aged 18 or over. The buyer confirms that they are of legal age when accessing the site, placing the order and when requested during delivery, and may not buy alcohol to supply it to minors. Accepting the age notice is an initial control: it does not replace a request for an official document or allow legally required checks to be avoided. If legal age cannot be proven, Adegas Moure or the transport provider may refuse the sale or delivery.

Alcohol may be harmful to health. Moderate and responsible consumption is recommended.